Shipping Carrier: United States Postal Service.
Tracking: Visit USPS.com to track your order. Tracking information is emailed the same day your order is shipped.
Shipping Schedule: We ship on Mondays & Tuesdays only. Same day shipping cut off time is 8:00 AM Pacific Time.
Shipping Info: We ship using USPS Priority Mail service. Shipments may take up to three days or more to arrive.
Shipping Cost: We charge $8 for shipping and handling. A minimum order is not required. The cost of shipping is the same regardless of how big or small the order is.
Please note. The United States Postal Service increases their rates at the beginning of each year. We do our best to keep shipping costs low. However, we don't control the Postal Service. If they increase their rates, we must as well. Thank you for understanding.
Shipping Restrictions: We do not ship to Canada, Hawaii, Alaska or Puerto Rico. We do not ship international.
Website Restocking: We restock our website every week. Any plants that are marked as sold out should be available again the following week.
If you have any questions or concerns about your order you can reach us by phone, text or email. Below is our contact information. We do not answer calls after 3pm PST and on Sundays. This line is for customer service only. We don't answer general hobby questions over the phone. For example "I'm having a problem with my tank, can you help me?" Please don't call if you have a general question.
Call or Text: 714-928-8250 Email: JacobsAquarium@Gmail.com
Jacob’s Aquarium Policy: We guarantee your plants will arrive alive or your money back
If you discover a perished plant in your package, please contact us immediately using the email listed above. Send us a photo of each dead plant in its original, unopened packaging, include your order number and a brief description of the issue. If a refund is granted, it may take up to three business days to post to your account.
Please note that melting or leaf loss is common due to the stress aquatic plants experience during shipping. Aquatic plants can and will recover. But if you suspect your plant has perished, please let us know.
Jacob’s Aquarium does not offer compensation for package theft, missing plants or customer neglect.
Our money back guarantee is only valid 24hrs after delivery.
Once an order is placed, it cannot be canceled or altered. Please don't ask. You can however add plants to your original order by placing a second order and using coupon code "Addtomyorder" which will remove shipping costs for that second order. That way you're only charged once for shipping. We will then combine both orders so they're shipped together.
It is the customers responsibility to abide by all agriculture and invasive species restrictions. We are not liable.
All prices are subject to change without notice.