Shipping Carrier: United States Postal Service.
Tracking: Visit USPS.com to track your order. Tracking information is emailed the same day your order is shipped.
Shipping Schedule: We ship on Mondays & Tuesdays only. Same day shipping cut off time is 8:00 AM Pacific Time. Orders placed after 8am on Tuesday, will ship the following week. Shipping Info: We ship via United States Postal Service Priority Mail. Shipments may take up to three days or more to arrive. Packages are delivered to your front door or mailbox.
Shipping Fees: We charge $8 for shipping and handling. A minimum order is not required. The cost of shipping is the same regardless of how big or small the order is.Please note. The Postal Service increases their rates at the beginning of each year. We do our best to keep shipping costs low. However, we don't control the Postal Service. If they increase their rates, we must as well. Thank you for understanding.
Shipping Restrictions: We DO NOT ship to Canada, Hawaii, Alaska or Puerto Rico. We cannot ship outside of the United States. Please don’t ask.
If you have any questions or concerns about your order you can reach us by phone, text or email. Below is our contact information. We do not answer calls after 3pm PST and on Sundays. This line is for customer service only. However, if you’d like to talk to Jacob directly regarding a general question about the well being or care for your planted tank, we can take your call in exchange for a $5 fee. Answering general questions takes time away from Jacob’s normal work schedule, respectfully, compensation for this time is well deserved. You can purchase a consultation via PayPal. Use the “Buy It Now” button below. Thank you for understanding.
Call or Text: 714-928-8250
Jacob’s Aquarium Policy: We guarantee your plants will arrive alive or your money back. If you discover a perished plant in your package, please contact us immediately using the email listed above. Send us a photo of each dead plant in its original, unopened packaging, include your order number and a brief description of the issue. If a refund is granted, it may take up to three business days to post to your account. Please note that melting or leaf loss is common due to the stress aquatic plants experience during shipping. Aquatic plants can and will recover. But if you suspect your plant has perished, please let us know. Jacob’s Aquarium does not offer compensation for package theft, missing plants or customer neglect. Our money back guarantee is only valid 24hrs after delivery. We are not liable. All prices are subject to change without notice. NO REFUNDS. NO EXCHANGES.