Dead on Arrival: We guarantee your plants will arrive alive or your money back. If you discover a perished plant in your package, please contact us immediately. Contact us using the email address provided on the paperwork included with your order. If you have misplaced your paperwork, our customer service email is listed below. Send us a photo of each dead plant in its original, unopened packaging and please include your order number. If a refund is granted, it may take up to three business days to post to your account. 

Customer Service Email:

Damaged Plants: Please note that melting or leaf loss is common due to the stress aquatic plants experience during shipping. Aquatic plants can recover. But if you suspect your plant has perished, please let us know.

Non Compensation Circumstances: Jacob’s Aquarium does not offer compensation for package theft, missing plants or customer neglect.

Guarantee: Our money back guarantee is only valid 24hrs after delivery. 

Plant Prices: All prices are subject to change without notice.

Bundle & Portion Amounts: We do not guarantee a certain amount of each plant for bundles and portions.

Cancellations: All orders are final. No cancellations. No exchanges. No returns. Exceptions are dead on arrival; plants that have arrived dead once delivered. In this case we will offer a refund only. We do not offer replacements.