Terms of Service
Buying aquatic plants on the internet is allot different then your local fish store. Please take a moment to review our Terms of Service page; here you will find everything you need to know about buying plants from Jacob's Aquarium.
We do not accommodate requests for plant sizes, growth states or plant species. We sell what we have. We do not accommodate requests to delay shipments, please don't ask. If you are not ready to receive plants by mail, do not place an order with us. We only offer refunds for dead plants. No replacements. All orders are final. No cancellations. No exchanges. No returns. Our money back guarantee is only valid 12 hours after your order has been delivered. A clear photo of any perished plants in their original, unopened packaging is required in order to obtain a refund. NO EXCEPTIONS. Opened plastic plant packages are automatically void of warranty. All prices are subject to change without notice. We do not guarantee a certain amount of each plant for bundles and portions. Plants can be smaller or larger then what you see on our website or YouTube videos. Package theft or customer neglect is not covered by our guarantee. Some aquatic plants are prohibited in certain states, it is the customers responsibility to abide by any state regulations. If your package does not get delivered, it is possible it got lost in the mail and we politely ask that you file a claim by calling or emailing USPS customer service to receive compensation from them for this rare mishap. Fifty dollars of insurance is automatically included with most shipments, however, if an order exceeds the standard insurance coverage, we’ll take care of the rest. USPS is ultimately responsible for loosing your package and should be held accountable for any inconvenience this may have caused. Your corporation under these circumstances is greatly appreciated and we are here to help should you need any assistance filing a claim. If for any reason you are unsuccessful filing a claim with USPS, we will gladly offer you a refund or new shipment. Any orders that arrive with missing plants, for example, you ordered three but only received two; must be confirmed by us with the use of photo evidence. We package each plant a customer orders separately so we should be able to verify if a plant is missing. Plants must be photographed in their original, unopened packaging. If you are unable to provide any proof of a plant missing from your shipment, we will not be able to offer you a refund or replacement. No exceptions. Orders that consist of only one plant per species ordered are not eligible for this guarantee. Please note that this sort of mishap is extremely rare. We always triple check and count each shipment before its sent out to insure a customer receives exactly what they ordered.